Subject: Arabic Language Test - Mohammad Asad
From: Mohammad Asad <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 02:20:14 -0400

| | Foreign Language Screening Test

Name | Mohammad Asad    /  (91) 9891364122    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer, thank you for contacting us,
we are really sorry for this inconvenience caused to you, we would like to inform you that your order is with our partner in the mail he tries to deliver your order to you, but we were told by him that the adress was wrong that&#039;s why he couldn&#039;t do that,
I hope your eminence provide us complete address and contact number also,
thank you for shopping with us, don&#039;t hesitate to contact us with any inquiries,
Your friend
And support team.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Thank you for contacting us,
We are apologize for the inconvenience,
This is not an experience the customer to go through, kindly note that you can defer the scratched product within two weeks through the internet, or we can ask you to return the product, our courier partner will come to pick up the product in one or two days,
We look forward to you later,
Please reach out to us in case if you have any queries.
Your friend
And support team

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