Subject: Korean Language Test - Smriti Kumari
From: Smriti Kumari <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Tue, 13 Apr 2021 01:49:10 -0400

| | Foreign Language Screening Test

Name | Smriti Kumari    /  (+91) 8433704996    / [email-masked]
Whats your first language | Korean

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Mr. XYZ,

We have received your enquiry and have promptly investigated about the delivery. The courier company has informed us that a delivery was attempted on DD-mm-yy, but they were unable to locate the address provided.

We request you to double check and share with us the correct address for delivery.

We regret the inconvenience and will assist you to resolve this issue on priority.

Regards
Smriti
Livesalesman

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. XYZ,

We have received your email and sorry for the inconvenience.
I will check with the brand and the installation department as well.
In between if possible please share the image of the scratches on the cabinet as mention by you.
We are working hard on resolving the issue on priority.

Regards
Smriti
Livesalesman

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