Subject: Arabic Language Test - Abdalrafi Elbashir
From: Abdalrafi Elbashir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 20:36:52 -0400

| | Foreign Language Screening Test

Name | Abdalrafi Elbashir    /  (+91) 8595024872    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Dear Customer,

We are really sorry for the inconvenience caused.

However, our courier team try to contact you to deliver your order no (12345) but as per your address was not updated correctly.
Kindly provide us with a valid address so we can deliver your order within 1-3 days.

Thank you for your cooperation.

Best regards,
Support team

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Thanks for your email. We are very sorry that you have encountered this issue with your purchase. Rest assured that we strongly stand for our products. Here is a return label so you can ship back the TV to us. Once we receive it, we will issue your full refund. Then, you can place another order for a new TV.

Another option you may consider is to return it to the store and a specialist from our team will help you get a new one. This way will be quicker.

Thank you and sorry for the inconvenience.

Let us know if you have any further concerns or questions.

Best regards,
Support team

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