Subject: English Language Test - ATHAR ALI SHAH
From: ATHAR ALI SHAH <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 14:05:32 -0400

| | Foreign Language Screening Test

Name | ATHAR ALI SHAH    /  (91) 8104857406    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi dear customer!
We have dispatched your order as per the address you have provided us. But, when our courier tried to deliver the order to your doorstep, your address was found wrong.

Please provide us your exact address, so that we can deliver your order as soon as possible.

Sorry for the inconvenience caused by us.

Have a good day!

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul!
First and foremost we are very sorry for the inconvenience caused by us.

Very soon we will be sending our customer care member to your home. Don't worry, we will check the TV Cabinet, and if there are really scratches on it, we will replace it. Or we will give you the money back.

Once again we are sorry for the inconvenience.

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