Subject: English Language Test - Gourav Bhutani
From: Gourav Bhutani <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 12:22:57 -0400

| | Foreign Language Screening Test

Name | Gourav Bhutani    /  (91) 9711370002    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ,

I sincerely apologize for the delay in the order delivery. However, we strictly follow the fast delivery which is 2-3 business days. As checked, your order is currently with the shipping partner as the shipping partner was unable to locate the address and your number was not reachable.

I would request you to please share the address with me with the area pin code so I can update this for you and get this order delivered on priority.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi XYZ,

Thank you for contacting us about the delivered TV Cabinet. I have located the order delivered and installed. Our Homebox team makes sure to deliver a new product and as per customer satisfaction.

I have successfully raised a ticket for your complaint with Ref no #00000000 and our dedicated installation team will get in touch with you for further process. Rest assured, we will get this resolved and we'll make sure to resolve it as per your satisfaction.

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