Subject: English Language Test - Shashi Badhan
From: Shashi Badhan <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 11:56:51 -0400

| | Foreign Language Screening Test

Name | Shashi Badhan    /  (91) 9650498778    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Name,

I’m so sorry your order hasn’t arrived. I know how frustrating this must be.

I’ve tracked the package via carrier, and it’s currently listed as [status-
Wrong Address].

Please let me know the correct address will deliver it in next 24hrs if your order hasn’t arrived within time frame, please contact us.

Once again, I sincerely apologize for the inconvenience.

Address mentioned by Customer- Please send us the correct details.

Sincerely,

Agent Name.
Email

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Name,

Per our conversation on date of product return conversation, we have processed a return of the product purchased. We’re disappointed this product didn’t meet your needs, but certainly understand.

Attached is a shipping label you can print and attach to the item so that you can ship it back to us free of charge.

Here are the three simple steps to follow:

Place [product] back into the shipping box it came in along with the original packaging
Print and attach the shipping label
Take it to your nearest [shipping partner, i.e., post office, UPS, etc.]
(Note: substitute the above with your own process)

As soon as we receive the returned item, we will issue a refund. Within [number of business days it takes for the customer to receive a refund], you will see a refund of [dollar amount] on your credit card.

We appreciate your business and hope you will consider us for future employee purchases.

Sincerely,

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