Subject: English Language Test - Akash sarkar
From: Akash sarkar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 11:11:51 -0400

Foreign Language
Screening Test

Name

Akash
sarkar    /  (88265) 46939    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear customer,

Thank you for writing to us.

With reference to you above mail. We have tried to deliver the shipment to your
mentioned address. However due to incomplete address we were not able to deliver
the shipment. I would request you to please provide the correct address so that
we update the new address and attempt for the delivery again.

For any futher assistance feel free to write us back on [email-masked]

Regards,

Akash sarkar

Customer Support Executive.

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Thank you for writing to us.

We regret for the inconvenience caused to you.

However I would like to inform you that we have registered a complaint for the
issue you have faced and also arrange a appointment from our home visit team who
will dismantle the Tv Cabinet and install a new Tv cabinet for you.

The process may take 3-4 business days. I appreciate your patience and
understanding with us.

For any further assistance feel free to gst back to us.

Regards,

Akash Sarkar

Customer Support Associate