Subject: English Language Test - Akanksha Banodha
From: Akanksha Banodha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 10:45:07 -0400

Foreign Language
Screening Test

Name

Akanksha
Banodha    /  (91) 8929800114    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer,

Date - 12th April 2021

We apologize for inconvenience caused.

This email is in regards, related to delay in delivery. We would like to inform
you that order is shipped from our end and our delivery partner tried to deliver
the order, but were unable to attempt it successfully as address provided is
incorrect. Kindly share complete and correct address to us, hence same can be
informed to courier team and they will reattempt to deliver the order.

Thanking you,

Yours faithfully,

Veera

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul,

Date - 12th April 2021

We apologize for inconvenience caused.

This email is in regards, related to the product quality. We would like to
inform you that as confirmed with our team, we will send our team again and new
cabinet will be installed. Kindly confirm the time and date according to your
convenience, hence we can arrange the visit again.

Thanking you,

Yours faithfully,

Veera