Subject: English Language Test - Prashant Verma
From: Prashant Verma <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 10:03:32 -0400

Foreign Language
Screening Test

Name

Prashant
Verma     /  (91) 9997189498    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sub: check tracking status of my order

Hello

I have ordered a hand bag from your shopping portal, but still it is not
delivered to me. Kindly update me the status of my order.

Thank you

Xyz

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sub:
replacement of tv cabinet

Hello sir,

We received your request and as soon as we replacement the order of tv cabinet
with installation.

Thank you

Xyz