Subject: English Language Test - Neetu Giri
From: Neetu Giri <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 09:26:35 -0400

Foreign Language
Screening Test

Name

Neetu
Giri    /  (91) 7982311657    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sir the parcel was dispatched from our side but the deliver boy
facing some issue with your address please cooperate with us .. we are doing
our best to solve this issue as soon as possible please cooperate with us
..

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sir thank
you for contact with us as you mail your issue with us our team is there for you
to solve your issue with us .. if the policy for return or refund is available
for you .. we will give it to you as soon as possible