Subject: English Language Test - Rohit Singh kathait
From: Rohit Singh kathait <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 09:26:00 -0400

| | Foreign Language Screening Test

Name | Rohit Singh kathait    /  (110074) 9205148734    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi,  good morning/afternoon/evening as per the timing
really sorry for the inconvenience  which you are having.. ...
Sir/Mam
as i have checked the status on my system it is showing that our delivery boy had tried to deliver you the product which you oredered and as per his remarks your address is wrong thats why your order has not been delivered to you yet.
I am really for that.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi sir/mam
good morning/afternoon/evening
as i am able to understand your concern your issue is that there is the scratch on tv cabinet  which you have purchased.
I really appologize for the inconvenience
i will check with my team right away regarding this issue and get back to you within two minutes and provide you the best resolution.... i request you to wait for two minutes for the best resolution....
after that need to confirn with the team and check the status and ask hin/her the relevant question  like when it was delivered  whether he/she checked the condition  of the product..  and as per the process need to provide the resolution

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