Subject: English Language Test - Preet Singh
From: Preet Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 08:52:04 -0400

Foreign Language
Screening Test

Name

Preet
Singh    /  (91) 9999258087    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Hi Dear,

This to inform you that order which you placed from an online store is being
placed to us and on the same day it was handed over by the courier company
however there was a misinformation was passed by the courier company about your
address the details which we shared to the courier was correct but somehow they
details which were shared by them on your living address was wrong and they
parcels your order to a wrong address.

We are really sorry for the inconvenience for the same, however we are tracking
your parcel and it will be delivere you within the 2-3 working days.

If you have any queries please feel free to email on the same email address

Best regards

XYZ

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Hi
Abdul,

We are extremely sorry for the damage caused by the team from our end.

We are really apologize for the inconvenience for our end which you faced by our
installation team we can surely help you to replace your cabinet with the old
one to a new one without that any other charges aur any other transportation and
installation charges.

We assured you that your new cabinet will be delivered and replaced by the new
one within 4 to 5 working days and we will give early notification aur you can
say alert before we will heading towards your destination for the replacement
for your new cabinet

I hope this facility will be suit and help you to give best result from our
company side

Best Regards

XYZ