Subject: English Language Test - Piyush Prakash
From: Piyush Prakash <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 07:32:45 -0400

| | Foreign Language Screening Test

Name | Piyush Prakash    /  (91) 9811313676    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

This is to inform you that the delivery was attempted on the scheduled date But found that the address is was not found and hence the package was duely sent back we request you to kindly provide the proper address so that the delivery can be rescheduled.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

We request you to kindly keep the package ready our courier will pick it up and then the unit will be assessed for the nature of damage and the cause of the damage and accordingly will decide if it is approved by our qaulity team then accordingly we would return or replace the unit or arrange for the refund.
Thank you for your cooperation and apologies for any inconveniences caused to you.

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