Subject: English Language Test - Benitta RS
From: Benitta RS <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 05:42:20 -0400

| | Foreign Language Screening Test

Name | Benitta RS    /  (91) 6382082988    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Good morning sir/mam
Received a mail regarding status of your order
As per your order number the order has been shipped by us but the address which you gave was incorrect so I request you to cancel the order and update will the new address

Thanks for reaching us
Feel free to contact us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Good Day sir/mam
We got the request to replace the product
We do apologise for the inconvenience caused.we will send our team and ask to replace with new tv cabinet.Please do initiate return from your side

Thanks for reaching us
Feel free to contact us

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