Subject: English Language Test - Shubham Kumar
From: Shubham Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 05:27:52 -0400

| | Foreign Language Screening Test

Name | Shubham Kumar    /  (+91) 7991397910    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, Thanks for reaching out. Customer satisfaction is our Priority. I apologise for the inconvenience that you're facing. As I can check the status of your order, It was shipped by our end on the same day you ordered it. But due to wrong address mentioned by you it was not delivered. I request you to please mention the correct address. If you face Any kind of issue in future we'll Happy to help you.
Thanks,
Have a good day ahead,
Shubham Kumar.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi, Thanks for writing us about your concern. I apologise for the inconvenience, as you mentioned here that cabinet has too many scratches. I've initiated the complaint for return back of your cabinet. Our respective team will get in touch with as soon as possible. Hope you'll not get any issue with us in the future.

Thanks,
Have a good day ahead,
Shubham Kumar.

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