Subject: English Language Test - Preet Kaur
From: Preet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 04:29:49 -0400

| | Foreign Language Screening Test

Name | Preet Kaur    /  (91) 8368389998    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi (customer name)

I've looked into the issue,and it seems that your address was wrong as per courier.

I've forwarded this issue to The head of the department .We will be checking in with you in a few days to update you on the status.

Once more, I sincerely apologize for the inconvenience. Please let me know if I can answer any questions,and I'd be happy to help!

Regards,
Preet Kaur

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi (customer)

I'm sorry to hear you are not happy with our product.

I would love to understand your situation better and see if there's any other way we can help.

Can you give me little more detail about what you needed to get done?

If you have a few moments to elaborate on that,I can talk to the team here,and we can give you our best advice or replacement.

I sincerely apologize for the inconvenience.

Regards,
Preet Kaur

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