Subject: English Language Test - Sakshi Bajpai
From: Sakshi Bajpai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 04:27:31 -0400

Foreign Language
Screening Test

Name

Sakshi
Bajpai     /  (+91) 8318050567    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sorry, But the order was shipped on the same day when it was
placed but as per your address the courier's address was not matched that's why
it was late...

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Sorry,
for the inconvenience...we will sent our team again.. And if there would be any
issue we will replace the TV cabinet with new one..