Subject: English Language Test - ANIMESH KUMAR MISHRA
From: ANIMESH KUMAR MISHRA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 04:21:00 -0400

| | Foreign Language Screening Test

Name | ANIMESH KUMAR MISHRA    /  (+91) 8709543115    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thank you for contacting to us.

I really apologize for the inconvinience. As i can see here that you ordered hand bag on 31st of march and and order is still not deliver to you. so can you please co firm the address
once again with area pincode so we can easily deliver to you withot any inconvineince.

Your priority is valuavle to us.

Thanks & Regards
(E-COMMERCE COMPANY)

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Mr. Abdul,

Thank you for contacting to us.

We really apologize for same.as per your concern we have taken request and one of our installation boy will go to your home to check your TV cabinet.when our insatallation boy will reach your home then he will call you.first we have to check your TV cabinet.

keep corodinate with us.

Thanks & Regards
E COMMERCE COMAPNY

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