Subject: English Language Test - MAYUR SHARMA
From: MAYUR SHARMA <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 04:09:01 -0400

| | Foreign Language Screening Test

Name | MAYUR SHARMA    /  (011) 8527420192    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello, customer

Greetings from babyshop.com

So, we are truly glad that you shopped from our babyshop.com site. And now you want to check your order status. As I can see we tried to deliver you're order on the same day when you placed. But the courier man found that your address was wrong.

So please update your address so we can deliver your order to you. And right now your order is safe in our factory.

For any further inquiry or question you can contact us on 001133**.

Thank you
CCE MAYUR SHARMA

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello, customer

Greetings from Homebox team,

Thank you for contacting us about your defective TV cabinet. I have refunded you for the inconvenience. Next time we will try to gave you our best service. If you would like to order a new one, please visit our website at www.Homebox.com, or call us to place your order over the phone.

Thanks, and I’m sorry again.

Sincerely,
MAYUR Sharma
Homebox team

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