Subject: English Language Test - Shweta Jha
From: Shweta Jha <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 02:21:08 -0400

| | Foreign Language Screening Test

Name | Shweta Jha    /  (91) 8851169490    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Sorry for the inconvenience,I can completely understand your concern but need not to worry I will surely help you.As per the courier your address is not correct so he unable to deliver your product.But as you have said your complaint has been taken and forwarded to the senior and they will get back to you as soon as possible with proper resolution.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Sorry for the inconvenience,I can completely understand your concern but need not to worry I will surely help you.As you have said after installation cabinet jas too many scratches,so for I have forwarded your complain to the concerned team on your behalf and they will try their best to resolve your as soon as possible and get back to you regarding this with proper resolution

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