Subject: English Language Test - Gangmei Gaingam
From: Gangmei Gaingam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Mon, 12 Apr 2021 01:42:47 -0400

| | Foreign Language Screening Test

Name | Gangmei Gaingam    /  (91) 7048934119    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi, welcome to babyshop chat-support team, my name is Gangmei Gaingam and I am here to help you resolve your queries today.
We value our customer and it is our priorities to provide you with the best service. However it was unfortunate that you haven't receive your order. I have looked into the details and was really surprise to find out that the address of your order for a hand bag from our online store 14 days back was incorrect. I have been into a similar situation a year ago and I know how it feels. Please provide your authentic address in your next order in-order to avoid such circumstances in future. Thank you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hi Abdul, welcome to Homebox Team. I can see that you purchased a TV Cabinet from us last week and have our team installed it for you, Thank you for being our value customer. We guarantee you the best service and I can can help you resolve your issues. however allow me some time to verify product while we send our experts. I am certain you are frustrated but please bear with us until the time and we will come up with a solution. Thank you.

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