Subject: English Language Test - Himanshu Shukla
From: Himanshu Shukla <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 16:03:52 -0400

| | Foreign Language Screening Test

Name | Himanshu Shukla    /  (+91) 8882475515    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Thank you for contacting babyshop.com. I am Himanshu and I will be your technical support agent today.

I can surely help you with this. I request you to kindly allow me a couple of minute to check the account details.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Thank you for contacting us, I am Himanshu and I will certainly help you with this. I request you to wait for few minutes though I can check your order details and the replacement policy.

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