Subject: English Language Test - Akanksha Singh
From: Akanksha Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 12:24:01 -0400

| | Foreign Language Screening Test

Name | Akanksha Singh    /  (208017) 8174813381    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Dear buyer, I am so very sorry your product hasn't arrived yet. While we strive to get our customers  their products  as quickly as possible, you can track your package  here. Please give it a few more days and notify us if it doesn't  arrive.  In the meantime, we will be doing everything  on our end to locate your package. If we are unable to find it I will of course , issue a refund . I would like to try a few things  that have successfully  located  packages in the past. We hope once you receive  the product  that you love it so much you decide to keep it.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

I am so sorry our product didn't  meet your expectations. We will, of course, process your return or exchange  it for another product immediately. We will improve our products and make customers  like you happy in the future , So please consider sharing your feedback . and I will of course issue a refund or exchange . I would like to try a few things that have successfully  located packages in the past. We hope once you receive  the another product that you love it so much you decide to keep it.

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