Subject: Arabic Language Test - MALEK AL HOSAN
From: MALEK AL HOSAN <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 09:20:49 -0400

| | Foreign Language Screening Test

Name | MALEK AL HOSAN    /  (+91) 7340712505    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear customer.
We are very sorry for the inconvenient incident. Due to a problem with the courier company, your order was not delivered on time.
We are doing our best to avoid this problem in the future.
Your order will be reshipped as soon as possible.
thank u for your understanding.
Regards.
customer support.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr.Abdul.
thank you for contacting us.
We are sorry that you are facing a problem with our products.
our company will send a technical team to your address to check the issue and they will inform you about the further process.
We do our best to make our customers happy.
Have a nice day.
Homebox.
customer support.

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