Subject: English Language Test - Ankit Mishra
From: Ankit Mishra <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 08:17:21 -0400

| | Foreign Language Screening Test

Name | Ankit Mishra    /  (05342) 8009806175    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Mr XYZ

Hope you are doing well

This is Ankit Mishra(CSA) from babyshop.com.  This conversation is regarding your query about status of your order that you placed from our online store14 days back.
Sir we would like to inform you, the order was shipped by us, and handed over to courier company same day when the order was placed.

Courier compony tried to deliver the order to the address given by you, but the address given by you  was wrong (as per the courier).

So its my request to you to  provide  your correct postal address, So we can deliver your product as soon as possible.

Customers satisfaction is utmost important for us. So feel free to write, as we are always ready to serve you.

Warm Regard                                                         Ankit Mishra

CSA,Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul
Thanks for writing us

As you mentioned that the Tv cabinet has too many scratches, So you want to replace it or your money back, In this case I would like to inform you as per policy your Tv cabinet is under warranty, So you don't need to worry our installation team will revisit to your home and they will check whether the scratches on tv cabinet is from our end or caused by physical damage.

If scratches caused are not due to physical damage, we will arrange replacement for your Tv Cabinet.

Please Be Available on your phone, Our team will call you before reaching at your premise.

Please feel free to write us.

Warm Regard

Ankit Mishra (CSA)
babayshop.com

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