Subject: English Language Test - Ninad Dange
From: Ninad Dange <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 04:10:43 -0400

| | Foreign Language Screening Test

Name | Ninad Dange    /  (+91) 9971274614    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Sir,
We have received your request to check the status of your delivery.
We would like to inform you that your delivery has been returned back due to wrong address that was entered in our system.
Please confirm your correct address so that we can deliver the product on your proper address as soon as possible..
Thanks and Regards.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello Mr. Abdul,
I am Ninad from Homebox. We recieved your request regarding the damaged product that you have received. We apologise for the inconvenience caused from our side.
We will personally look after the matter and try to solve your problem on priority basis. Our Team will investigate and inform you the sam.
Thanks and Regards,
Team Homebox.

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