Subject: English Language Test - Ashwin Kashyap
From: Ashwin Kashyap <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 04:00:34 -0400

| | Foreign Language Screening Test

Name | Ashwin Kashyap    /  (91) 8073875276    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer,
Sorry for the inconvinience, I had a look in the system. I am afraid that the address mentioned was not appropriate. I would definitely fix it, but please do the address of delivery.

Thanks,
Ashwin

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Customer,
Sorry for the inconvinience caused, Company would definitely help in replacing the unit. It would be great that if You return the packing cover and a sticker.
Replacement will happen as per the company regulations.

Thanks,
Ashwin

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