Subject: English Language Test - Pradeep Kumar
From: Pradeep Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 02:44:15 -0400

Foreign Language
Screening Test

Name

Pradeep
Kumar    /  (01332) 9720404839
/ [email-masked]

Whats your first language

English

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Hello
Sir,

We are trying to serve you better service.

We had already handed over the order to courier company on same day but order
has not been delivered because delivery address not found.

We are sorry for the enconvenience.

Please provide correct address with contact details so we will try to get you an
order soon.

With best Regards

Based on the Situation 2 above,
please draft an email response to the customer. You don't necessarily need to
know the policy of the brand, but use the best practice from e-commerce
companies that you've shopped from so far to know the policies.

Hello Sir,

We are sorry for the enconvenience.

You could be return the order as per return policy.

With best Regards