Subject: English Language Test - Kuldeep Singh
From: Kuldeep Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 02:18:36 -0400

| | Foreign Language Screening Test

Name | Kuldeep Singh    /  (91) 9602327664    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello Customer,

We could see the status of your order which was done on 14 days back was  delivered buy the courier service  but it was rejected due to wrong order.
We are checking with our courier service regarding this.
incase if you want a new order to be placed you can cancel this order and update new one from our website

regards
xyz

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

As we deal only with selling and purchase
installment is done by the company side
if it under warrenty we would glad to exchange the products

no need to worry

regards,
xyz

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