Subject: English Language Test - Akansha Mathur
From: Akansha Mathur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 01:53:43 -0400

Foreign Language
Screening Test

Name

Akansha
Mathur    /  (91) 9716661472    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Dear Customer

Thank you for your order with us.As per your query regarding the hand bag (order
no. XYZ) that was ordered on (Date),we would like to confirm that the product
was shipped the same day of order placed,following which the courier company
tried to deliver the product on the provided address.The address was found to be
incorrect.

Kindly reconfirm your current address and phone number so that the delivery
agent can connect with you.

Happy to help

Thanks & regards

Akansha Mathur

Based on the Situation 2 above, please draft an
email response to the customer. You don't necessarily need to know the policy of
the brand, but use the best practice from e-commerce companies that you've
shopped from so far to know the policies.

Dear
Abdul

Thank you for making a purchase from our brand.We regret that the product
purchased didn't keep up with the quality standards.

As per the company policy,a damaged product is rectified and then picked up by a
company agent.

To ensure that no further damage is done to the product,we request you to keep
it packed and unused till the agent contacts you for the return.

For any further queries, contact XYZ.

Thanks & Regards

Akansha Mathur