Subject: English Language Test - Subham kumar
From: Subham kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sun, 11 Apr 2021 01:44:46 -0400

| | Foreign Language Screening Test

Name | Subham kumar    /  (97775) 05681    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Courier man first they tried mobile phone what mobile number mention in online platform .if they customer not attend any call they come back again next day courier man delivery bags .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear homebox Team,

We must apologize that the shipment of goods Tv that you received on 10/04/21 was defective. We acknowledge the inconvenience this must have caused your company and the logistics problems that ensued.

The product we shipped did not meet our high standards or those that our customers are rightly accustomed to. We have since implemented a more thorough testing process to ensure this doesn’t happen again.

We hired additional staff to expedite the production of your order and we have instructed the shipping company to relieve you of the full defective parcel. They will be contacting your warehouse first thing tomorrow morning.

We look forward to continuing the mutually beneficial partnership that our companies have shared over the last [Number of years] years.

Sincerely
Subham das
Production Manager

| |