Subject: English Language Test - Arpit Gautam
From: Arpit Gautam <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 17:06:26 -0400

| | Foreign Language Screening Test

Name | Arpit Gautam    /  (+91) 7983512684    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Taking the name of the customer as an example .

Dear Nitesh ,

As Per your mentioned query we have checked with our delivery partner agent .

The mentioned address in the website provided by you is wrong what we got to know from our database .

We would like to suggest you to change or updat your wrong/old address to the new one so that we can provide you with a quick resolution on your request query .

Also we will share the delivery status of your order request with order ID (26388CCHSHxxx01eg.) Once the new address is update on our application or web portal .

We will be waiting for your response . !

Thanks and Regards ,
Arpit Gautam
Company name
Cell :***†**†***

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Aman , (eg.name)

We understand your concern regarding your query and we heartily apologies to you as this happens due to some logistics stock management which was newly delivered to our brand .

With reference to your query we will definitely assist you on this please help to follow the below steps mentioned in the KBA ( Knowledge Articles )

1. You can directly raise a request for replacement of your product within 1-7 days via going into the my items section in Homebox services application .

2. You can also call or email on the provided contact to raise a request directly from the mobile app in contact-us section .

3. If you have purchased the product directly from the store that you can connect with the store taking your payment slips/warranty card to get connected to an agent , in case due to covid 19 pandemic you can also call and get an agent as a Logical control department to your place and will definitely help you our regarding this .

Please help to confirm if it is done and the KBA was helpful .

We will be waiting for your response . !!

Best Regards ,
Arpit Gautam
Homebox Logistics Team

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