Subject: English Language Test - Sunidhi Bhardwaj
From: Sunidhi Bhardwaj <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Sat, 10 Apr 2021 02:05:29 -0400

| | Foreign Language Screening Test

Name | Sunidhi Bhardwaj    /  (+91) 9910727990    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Subject- Provide Correct address for your order.

Dear Customer,

Thank you for placing your order with babyshop.com.

I would like to inform you that our delivery partner tried to deliver your order on the given address, however he couldn’t complete the delivery as the mentioned address was incorrect. Therefore, I would request you to kindly go through the address mentioned in the order and edit the same, else you can also share your correct address with me on this mail so that we can complete your order at the earliest.

Kindly let me know if there’s anything that I can help you with.

Thank you

Sunidhi Bhardwaj
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Subject- Request regarding replacement of TV Cabinet.

Dear Customer,

I am sorry to know that you didn’t like the order received by you. As requested by you, I would initiate a replacement request from your side. The new TV Cabinet might take 3-5 business days to reach your address.

I would also request you to kindly re-pack the TV Cabinet received by you today so that we can send it back to the seller in the same condition.

In case of any query, kindly reach out to me via email.

Thank you
Sunidhi Bhardwaj
Customer Care Executive

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