Subject: English Language Test - Sumit Ghosh
From: Sumit Ghosh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 13:51:17 -0400

| | Foreign Language Screening Test

Name | Sumit Ghosh    /  (+91) 9811886124    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer

Thanks for your purchase at babyshop.com

I apologize that you have not received the handbag on time although the order was shipped by us and handed over to courier company same day, the order was placed. The courier tried to deliver the order but the shipping address as per the courier was wrong.
Your shipping address that we have is ABCD/XYZ Ghaziabad 201012. Please confirm the shipping address and we will deliver the package overnight.

Thank you for contacting babyshop.cpm customer support, we appreciate your patience.
Sumit Ghosh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer
Thanks for your purchase
I apologize for the inconvenience caused, but it will be resolved to your satisfaction. I understand that you noticed scratches on the TV Cabinet after it has been installed. As you want, we will replace the unit with a new one.
You will receive the new unit by 13/4/2021,  6pm and the scratched unit will be packed and picked-up on 15/4/2021, 6pm.
Once you receive the new unit, please contact us to schedule a suitable time slot for the installation team to visit your residence.
I hope that I have provided you with resolution to your satisfaction today. Thank you for contacting us, we value your business at Homebox.
Sumit Ghosh

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