Subject: English Language Test - Shivani Singh
From: Shivani Singh <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 12:58:51 -0400

| | Foreign Language Screening Test

Name | Shivani Singh    /  (91) 7007375264    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

hi mam

can you please tell me your order number and address .I can checked in your order shipment details you have given wrong address, so please provide correct one for delivery.

With Regards
Shivani Singh

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul

I am surely help you ,sorry for inconvenience, first  of all I need to check the policies for this order and revert you soon.

With Regards
Shivani Singh

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