Subject: Arabic Language Test - Mohd Tahir
From: Mohd Tahir <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 11:05:09 -0400

| | Foreign Language Screening Test

Name | Mohd Tahir    /  (91) 7518272732    / [email-masked]
Whats your first language | Arabic

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Sorry for the inconvenience. Our courier partner tried to contact you many time but did not get any response from your end. Please provide us your correct contact details ASAP.

For any further information feel free to contact us

Thank you for contracting us

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul,

We are really sorry to hear the problem caused trouble for you. we are requesting you to raise a return request.once you will raise a return request our courier partner will arrange a pick up form your address and letter on it will be return to our hub.soon after receiving the item we will be process your replacement.

for more information feel free to contact us
Thank you for contracting us

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