Subject: English Language Test - Remij J Maliyekkal
From: Remij J Maliyekkal <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 11:02:38 -0400

| | Foreign Language Screening Test

Name | Remij J Maliyekkal     /  (+91) 9746152363    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Sorry for the inconvenience caused by sir.
As i understand you ordered handbag fourteen days back and still not get the delivery, i will definitely help you with the same.
There is some mismatch in Address which you entered in our records at the time of purchase so kindly confirm with the address so i can share the right address to the delivery team.
Thank you for the details sir, i will definitely updated this details soon, and will resolve the issue as soon as possible, thank you for contacting, its very nice to talk to you, have a good day..

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Thank your for mail

As i understand you have some issue with the installation.
We definitely help you with the same.
Kindly share your bill details, so that we can contact with merchandisers and let you know the status of your complaint.
We raise ticket regarding your complaint and it will resolve as soon as possible..

Thanks and regards
Team homebox

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