Subject: English Language Test - Sumit kumar
From: Sumit kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 10:49:48 -0400

| | Foreign Language Screening Test

Name | Sumit kumar    /  (+91) 7999679107    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Valuable Customer,
Greetings of the Day!!!
I really Apologize for the inconvenience caused, i have personally gone through your order and come to know that your address mentioned in the order id is not Appropriate that's the reason our delivery executive couldn't reach you. Kindly forward me your address once again and i will get your delivery soon. Keep shopping with us.
Regards
Customer Service - xx company

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Mr. Abdul,
Greetings from Homebox Team,
I am really sorry for the inconvenience caused from our installation team. I personally taking your sincere on high priority and will update you with good solution, kindly let me check from my team what the best i can do for you. Thankyou for your patience with us. i have generated a priority ticket of your problem for your future reference. ticket id is - xxxccc0011.
Regards
Homebox Team

| |