Subject: English Language Test - Arvind Gupta
From: Arvind Gupta <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 05:41:15 -0400

Foreign Language
Screening Test

Name

Arvind
Gupta    /  (+91) 7307082262    / [email-masked]

Whats your first language

English

Based
on your understanding of situation 1 above, assuming you are the customer
service representative, please draft a response to customer's email. Please make
sure that your email is grammatically correct and properly formatted.

Sorry sir,

Let me take a look about your order. Can you tell me your name and mobile number
to fetch a detail of your order.

Yes sir, I got the information that your order is shipped from its location and
reach to a delivery company and it's also dispatched for your address but on the
address he didn't find you.

So please allow me to check the address of your designation, is your address is
xyz please say yes and if not , kindly provide us your current address were you
can receive your package/courier.

Based on the
Situation 2 above, please draft an email response to the customer. You don't
necessarily need to know the policy of the brand, but use the best practice from
e-commerce companies that you've shopped from so far to know the
policies.

Greetings sir,

As in your complain you stated that cabinet got scratches after our team
assembled it in your place and they left,

Suddenly you saw scratches.

Sir sorry,

But our company has strict policies for electronic gadgets and devices.

We only change electronic if they are reached you damaged but as your statement
in your complain said that you saw scratches after our team left , but before
when product received there's no such scratches on it , so we can't exchange
it...

I humbly apologize to you sir.