Subject: English Language Test - Sunny Arora
From: Sunny Arora <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 04:30:17 -0400

| | Foreign Language Screening Test

Name | Sunny Arora    /  (91) 9654380981    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi there,

Thanks for your order with us. We just received your inquiry for the order that you placed on specific date and really appreciate your patience.
The order was shipped by us, and handed over to courier company same day when the order was placed and you can track the same on given URL.
The courier company tried to deliver the order, but the given address as per the courier was wrong, so just to make sure address is correct please reply with yes so your product will be deliver by evening.

Thanks

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

I'm so sorry that you had a negative experience with product handling. I've looked into the issue, and it seems that scratches might have occurred while installation but you do not need to worry about we have 30 days of return or exchange policy. I will go ahead an assign a experience technician will come to your place with new cabinet and install.

Thanks
Customer service team

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