Subject: English Language Test - samad ur rehman
From: samad ur rehman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:59:56 -0400

| | Foreign Language Screening Test

Name | samad ur rehman    /  (+91) 9761636707    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi XYZ
Date: 09/04/2021

We're writing in continuation to your last contact to know the status of your order with order id xxxxxxxxx-.

As promised, the product will be  delivered to you on the proposed date by the courier service provider.

Due to incomplete address the courier facility  is failed to detect the correct address kindly update your address with (Street Name & Landmark ).

Thanks for being patient while we worked with the seller and courier service provider to ensure that the order is delivered to you on time.

Regards .
CxxxC

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul .

We're writing this response on your request.
our field executive will contact you shortly
in terms of your product quality . he will visit & inspect the product .
If the product meets our exchange & return policies then surely we will exchange the product.

Thanks
cxxxxxxc

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