Subject: English Language Test - Akshay Shrivastav
From: Akshay Shrivastav <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:30:55 -0400

| | Foreign Language Screening Test

Name | Akshay Shrivastav    /  (91) 8859908133    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear Customer,

Thanks for your email.

Please be informed that as checked your delivery address was wrong as per the delivery boy.

We would request you to please confirm your address.

We are happy to assist you.

Thank you

Regards
Akshay

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Customer,

Thanks for your email.

Please be informed that please share the pictures of you TV so that we can check with team and will update you soon.

Also please be informed that there in no money back policy so let me check with team and will update you.

Thank you

Regards
Akshay

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