Subject: English Language Test - Raman Bhatia
From: Raman Bhatia <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 03:17:15 -0400

| | Foreign Language Screening Test

Name | Raman Bhatia    /  (+91) 9415159030    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Dear (Customer's Name)

Greetings of the day.

Accept my apologies for the inconvenience caused regarding delayed delivery of the ordered hand bag from our store.

I have cross checked the details and as per our records the hand bag was shipped the same day of the order placed but the courier person could not locate the address and marked it as wrong.

I would request you to kindly provide me the delivery address once again and please do mention the land mark that could help the delivery person to locate it.

You can also check the delivery status using shipment tracking ID #12234345 on www.abcdef.com and can contact the delivery person on the no. 123456678

Please let me know if I can be of any other help.

Happy to assist you.

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Dear Abdul

Greetings of the day.

Accept my apologies for the inconvenience caused regarding the ordered  TV Cabinet.

As per our store's policy intentional damages are not covered under replacement or refund. However, I would request you to please provide me the photos/images of the visible scratches on the cabinet. It would help us to know if they were occurred while delivery or manual mishandling and then only I'll be able to assist you better.

Regards

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