Subject: English Language Test - Shangvah Shangne
From: Shangvah Shangne <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:31:21 -0400

| | Foreign Language Screening Test

Name | Shangvah Shangne    /  (+91) 8732058052    / [email-masked]
Whats your first language | English
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | Hello sir/ma'am, how may I help you? Ok. As to the view point of your complain we understand your situation we are so sorry to delivered in a wrong address sir/ma'am. We will fixed your complain at the earliest by tommorow and we would like to resent your address again sir/ma'am. Thank you sir/ma'am have a great day.
Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies. | Hello sir/ ma'am. As of your complain we would like you to sent the scratch pics of the TV cabinet. Ok well we have seen the scratch pics... We will sent one of our staff to replace your TV cabinet by Tomorrow and solve your problem.Worry not sir/ma'am as you know our company has a good marketing market in online purchasing we will fixed all your problem. Thank you sir/ma'am. Have a great day.

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