Subject: English Language Test - Harshit Grover
From: Harshit Grover <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 02:27:07 -0400

| | Foreign Language Screening Test

Name | Harshit Grover    /  (+91) 7982610044    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Customer Name,

Hope you are doing well!

We are really sorry that you are facing this issue. We have followed up with our courier company and found that they tried to deliver the order yesterday. The address mentioned on the order didn't accept the order.

We are further checking working on the issue.
We would request you to send your full address to us once again, so that we can cross check it.

Looking forward to your response.

Regards,
Harshit Grover
Customer Care Executive
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

Hope you are doing well!

We are very sorry to learn that you have scratches on TV cabinet.

We would like to inform you that we are cross checking your order with the the manufacturer. Once we have an update on the situation then someone from our team will connect with you to further discuss the issue.

Regards,
Harshit Grover
Customer Care Executive
Homebox Team

| |