Subject: English Language Test - Sanjeev Kumar
From: Sanjeev Kumar <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 01:59:40 -0400

| | Foreign Language Screening Test

Name | Sanjeev Kumar    /  (91) 9618005002    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi Madam/sir,

Sorry for the inconvenience, the order number xyz which you have order for that the given address seems to be wrong our delivery agent can't find the address kindly provide us the exact address to deliver the product.

Thankyou

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Sir / Mam,

Kindly give us some time I have raised the concern with the related team. They will contact you very soon for the concerned issue.

Thankyou

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