Subject: English Language Test - Dikiubou Nkhapuinamai
From: Dikiubou Nkhapuinamai <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Fri, 9 Apr 2021 00:37:27 -0400

| | Foreign Language Screening Test

Name | Dikiubou Nkhapuinamai    /  (110014) 7005239495    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hi

Thanks for contacting us in.

We are sorry that your order hand bag was being delayed. As per our courier, delivery was attempted but couldn't reached you due to wrong address. please provide an alternate address so that we can attempt for delivery again. If you like, you may place a fresh order for this product.

We would like to thank you for you understanding.

Thanks,
Dikiu
Customer Support

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hi Abdul,

We sincerely apologize for the inconvenience that you faced and i do like to offer returned. we appreciate your patience and understanding in this regard.

Hope to see you soon again.

Thanks,
Dikiu
Homebox Team

| |