Subject: Arabic Language Test - HARWAN SHEHAB ALMAQDAM
From: HARWAN SHEHAB ALMAQDAM <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 09:07:19 -0400

Foreign Language
Screening Test

Name

HARWAN
SHEHAB ALMAQDAM    /  (122001) 7893244290
/ [email-masked]

Whats your first language

Arabic

Based on your understanding of
situation 1 above, assuming you are the customer service representative, please
draft a response to customer's email. Please make sure that your email is
grammatically correct and properly formatted.

Dear
customer, I ask you to accept my apology on behalf of the company’s name for
the bad customer service you have faced, and we inform you that measures have
been taken to reform and improve our company’s service so that what happened
will not be repeated again.  Thanks for your time to write to us and let us
know.  We look forward to serving you better in the future

Based on the Situation 2 above, please draft an email response to
the customer. You don't necessarily need to know the policy of the brand, but
use the best practice from e-commerce companies that you've shopped from so far
to know the policies.

Dear customer, I am sorry for what happened
and we gave us an opportunity to correct the problem, and we will send another
team to solve the problem. Thank you for contacting us. Thank
you.