Subject: English Language Test - Navneet Kaur
From: Navneet Kaur <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 08:10:22 -0400

| | Foreign Language Screening Test

Name | Navneet Kaur    /  (91) 8840397485    / [email-masked]
Whats your first language | English

Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted.

Hello our delight customer,

Hope you are doing well!

We are really sorry for the late delivery and we know there is some issue with your address details.Therefore, please provide correct address details for the further processing of your product with your invoice order number. We will fix your problem soon, and will deliver your product fast.

For any other queries please feel free to contact us.

Thanks and regards
Babyshop.com

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

Hello sir,

We are very sorry for the inconveniency. We will solve the issue with you as soon as possible after discussing with our team. Please wait till our team visits you and take complaint on hands.

If any further questions please feel free to contact us.

Have a nice day!

Thanks and Regards
Babyshop.com

| |