Subject: Arabic Language Test - Salah Mahmoud Suliman
From: Salah Mahmoud Suliman <[email-masked]>
To: [email-masked], [email-masked], [email-masked], [email-masked], [email-masked], [email-masked]
Date: Thu, 8 Apr 2021 06:06:26 -0400

| | Foreign Language Screening Test

Name | Salah Mahmoud Suliman     /  (0091) 7674008140    / [email-masked]
Whats your first language | Arabic
Based on your understanding of situation 1 above, assuming you are the customer service representative, please draft a response to customer's email. Please make sure that your email is grammatically correct and properly formatted. | first of all i will apologise for the delay , inform him that the delivery is going to take longer cause something wrong has occurred , because he is one of our important client this delivery will be free to control his anger and to keep our reputation ,  promise him this is not going to happen again , anyhow i will make sure he is happy and satisfied with our solution to keep our name clean,thank him for his understanding and apologise to him once more .

Based on the Situation 2 above, please draft an email response to the customer. You don't necessarily need to know the policy of the brand, but use the best practice from e-commerce companies that you've shopped from so far to know the policies.

First of all
We try to apologize regards the damage happened and make sure not to lose our customer
We try to convince him with the old cabinet
And try to reduce the price of the product for him
Otherwise we return the old cabinet and provide new one just to keep the reputation

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